privacy and policy

LOOP Chat

Privacy Policy

Introduction

At LOOP Chat, your privacy is of utmost importance to us, and we are committed to protecting your personal data. This Privacy Policy explains the information we collect, how we use it, and the measures we take to safeguard your data when you use our platform.

Data Collection

We may collect the following types of data:

Personal Data: Such as your name, email address, phone number, and other contact details.

Usage Data: Including IP address, browser type, device information, visited pages, and navigation behavior across the platform.

Communication Data: Includes messages, voice calls, and video calls made through the platform.

Marketing Data: Your preferences regarding receiving promotional materials and marketing communications from us.

Transaction Data: Information about payments sent or received, and services purchased.

Third-Party Integrations: Data obtained through external services integrated into our platform (such as APIs like YouTube).

How We Use Your Data

We use your data for the following purposes:

Service Delivery: To operate, maintain, and improve our services, and provide customer technical support.

Marketing: To send updates, offers, and relevant content based on your preferences.

Personalization: To offer a customized experience with content and features tailored to your interests.

Analytics: To analyze trends, monitor usage, and improve platform performance.

Security: To ensure system security and protect against unauthorized access or fraud.

Legal Bases for Processing Data

We rely on one or more of the following legal bases to process your data:

Consent: When you provide us with explicit permission to process your data.

Contract: When processing is necessary to perform a contract between you and us.

Legal Obligation: When processing is required to comply with applicable laws or regulations

Sharing Your Data

We may share your data with:

Service Providers: Trusted third parties that help us operate our services (e.g., hosting, analytics, customer support).

Affiliated Companies & Partners: Other entities within the LoopChat group or our business partners, for legitimate operational purposes.

Legal Authorities: When required to comply with legal obligations or respond to official requests.

Third-Party Platforms: When data exchange is necessary to activate integrations with external tools (such as messaging platforms or APIs).

Data Security

We implement strong technical and organizational measures to protect your data, including:

Data encryption

Access control systems

Secure storage environments

Regular system monitoring and security audits

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or regulatory requirements.

Your Rights

Depending on your geographic location, you may have the following rights: Access your personal data Correct inaccurate or incomplete data Request deletion of your data Object to certain types of processing Restrict data processing in certain cases Request data portability to another provider or system To exercise any of these rights, please contact us at the following email

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website, and we will notify you of any material updates.

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