Introduction

This Policy explains subscription cancellation, financial refunds, and internal credit use on LoopChat. It must be read with the Terms and Conditions and Privacy Policy. For cancellation, refund, or wallet matters, this more specific Policy prevails, without limiting any mandatory statutory right.

Service Provider

LoopChat Company – Single-Person Limited Liability Company (Holding)

Commercial Registration

7052815540

VAT Number

314455476400003

Policy Scope

Paid subscriptions, renewals, cancellation, refunds, and internal wallet

Scope and Definitions

Subscription means a monthly, annual, or other term stated in the order or quotation. Cancellation means stopping a future renewal and does not necessarily terminate the current paid term immediately. Refund means returning an amount due to the original payment method after verification and settlement.

Internal Credit means operating value reserved for settlement of services within LoopChat and is neither deposited money nor transferable. External Services include messages, channels, communications, payments, and other independently supplied services whose cost is consumed or reserved at the Customer’s request.

Free Trial

When requested and approved, the Customer may use a seven-day free trial unless the trial offer states a different term or scope. Certain features, channels, or usage volumes may be unavailable. The trial ends automatically, and no paid subscription begins without a clear plan selection, approval, and payment.

LoopChat may stop a trial for misuse, breach of terms, or multiple accounts created to evade limits. Expiry creates no refund or compensation because no subscription fee was paid.

Cancellation of Renewal and Continued Service

The Customer may cancel automatic renewal before the renewal date through the dashboard, where available, or by emailing info@loopchat.sa. The request must come from the account owner or an authorised person and include sufficient verification details.

The subscription ordinarily continues through the end of the current paid term and then stops without a new subscription charge. Cancelling renewal alone does not refund the current term except as stated here or required by law. The Customer must export its data before access ends; the Privacy Policy governs later retention and deletion.

Monthly Subscriptions

Service capacity and resources are allocated immediately when a monthly subscription is activated. Monthly-cycle fees are therefore non-refundable after the cycle starts or the Service is used, except for duplicate or erroneous payment, a material failure solely attributable to LoopChat under section 9, or where law requires otherwise. Future renewal may be cancelled before its due date.

Annual Subscriptions

As a LoopChat commercial benefit, the Customer may request termination and refund of the remaining annual term within fourteen days after the annual subscription begins, provided there has been no material use or irreversible External Service consumption. This period is not represented as a uniform statutory right; any applicable mandatory rights remain protected.

If accepted, the refund is calculated after deducting the used period at the plan’s standard monthly rate, discounts or benefits conditional on annual commitment, excess usage, amounts consumed, reserved, or actually paid to External Services, and irreversible fees. After fourteen days, the unused annual balance is not refundable merely for non-use unless required by law or the service-failure provision applies.

Consumed Services and Add-ons

Charges for messages, campaigns, channels, numbers, add-ons, or resources that have been consumed, activated, reserved, or actually paid to an external provider at the Customer’s request are non-refundable. If execution is cancelled before consumption and the provider permits reversal, settlement will be made after deducting work performed and actual non-refundable costs.

Wallet and Internal Credit

The wallet is operating credit used solely to settle LoopChat services and is not a bank account, payment instrument, or money-transfer facility. Credit cannot be withdrawn in cash while the account remains active, transferred to another account, user, or party, or earn interest.

Credit consists of amounts actually funded and may also include promotional or free balances, displayed separately or consumed in the approved order. Credit is applied to actual services at the displayed execution-time prices. An estimated amount may be reserved before an External Service and adjusted to the final charge.

Wallet Settlement upon Cancellation or Account Closure

When a subscription ends or an account closes, the Customer may request a refund of remaining refundable cash credit previously funded, after deducting all consumed, pending, due, paid, or committed amounts for External Services, including channel charges, and applicable fees or taxes.

Promotional, free, or compensatory credits and amounts connected to a pending dispute or chargeback are excluded until resolved. Credit is not transferable. Where possible, the amount is returned to the original payment method after identity verification, subject to the payment provider’s legal and technical restrictions.

Service Failure and Compensatory Credit

If the Platform’s core paid functions are completely and continuously unavailable for more than seventy-two hours solely due to LoopChat, excluding announced maintenance, force majeure, External Channels, Customer equipment, connectivity, settings, or prohibited use, the Customer may submit a request within thirty days after the outage ends.

After verification, the usual remedy is a subscription extension or pro-rata service credit for the affected period. If that remedy is unavailable or no longer reasonably useful, the proportional value of the undelivered part may be refunded. Business losses and expected profits are excluded, and the Terms’ liability limits continue to apply.

Duplicate or Incorrect Payments

The Customer must promptly report a duplicate or incorrect payment and provide the transaction number, invoice, and proof of payment. LoopChat will verify its records and those of the payment provider and refund any amount not due or correct the credit and invoice. The Customer retains its rights with the payment-method issuer but should avoid conflicting parallel requests that may delay settlement.

Request Method and Processing Times

Send requests from the registered email to info@loopchat.sa with the entity name, account and invoice numbers, reason, and requested amount. LoopChat confirms receipt within two business days and may request verification documents or more information.

A reasoned decision is ordinarily issued within seven business days after the information is complete. Verification with a payment provider or External Channel may extend this period, with notice to the Customer. After approval, LoopChat initiates the refund within fourteen business days; posting may take longer as determined by the payment-method issuer.

If refund to the original method is impossible, a lawful method in the Customer’s own name will be agreed. Funds will not be transferred to another party.

Taxes Currency Differences and Fees

LoopChat issues a credit note or adjusts the tax document as legally required. The refund includes tax relating to the refunded portion where legally adjustable. LoopChat is not responsible for exchange-rate differences or bank or issuer fees it did not receive unless law requires otherwise.

Rejection or Suspension of a Request

A request may be rejected or suspended for insufficient verification, submission by an unauthorised person, irreversible consumption or external commitment, free or promotional credit, unlawful activity, a pending payment dispute or chargeback, amounts due that may lawfully be set off, or submission after the specified period without a mandatory right or accepted exceptional reason.

Policy Amendments

This Policy may be updated for legal or operational reasons or changes in payment methods or services. The revised version and effective date will be published, and material changes will be notified thirty days in advance where possible. Changes do not retroactively reduce a refund claim that arose and met its conditions before the effective date, and do not affect mandatory rights.

Contact and Complaints

Email: info@loopchat.sa
Website: https://loopchat.sa
Telephone: 920016274
Address: King Faisal District, Prince Bandar bin Abdulaziz Road, Riyadh 13215, Kingdom of Saudi Arabia.

If dissatisfied, the Customer may request internal review and provide reasons and supporting documents, without prejudice to its right to approach the competent authority under applicable law.